Payment Policy

Welcome to Hotzzy. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding transactions made through our website.

Accepted Payment Methods

We currently accept the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All payments must be made in full before an order can be processed and shipped.

Payment Security

Your payment security is important to us.

All transactions on our website are processed through secure, encrypted payment gateways that help protect your personal and financial information during transmission.

Hotzzy does not store complete credit card or payment account information on our servers.

Payment Authorization

When you place an order, your payment method may be subject to authorization and verification by your financial institution or payment provider.

If authorization cannot be completed, your order may be delayed, canceled, or declined.

Currency

Unless otherwise stated, all prices displayed on our website are listed in United States Dollars (USD).

If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees or exchange rates.

Billing Information

Customers are responsible for providing accurate and complete billing information.

Incorrect billing details may result in:

  • Payment delays

  • Order cancellation

  • Verification requests

  • Shipment delays

Order Confirmation

After a successful payment, you will receive an order confirmation email containing:

  • Order number

  • Purchased items

  • Billing summary

  • Shipping information

If you do not receive an order confirmation within a reasonable period, please contact our support team.

Fraud Prevention

To protect our customers and business from fraudulent activity, we reserve the right to:

  • Verify payment information

  • Request additional identification

  • Review suspicious transactions

  • Refuse or cancel orders suspected of fraud

Customers will be notified if additional verification is required.

Failed or Declined Payments

A payment may fail for various reasons, including:

  • Insufficient funds

  • Incorrect billing information

  • Card restrictions

  • Bank security measures

  • Payment provider issues

If your payment is declined, please verify your information and try again or use an alternative payment method.

Refunds

Approved refunds are issued to the original payment method used during checkout.

Refund processing typically takes 5–10 business days after approval.

Depending on your financial institution, additional time may be required for funds to appear in your account.

For complete refund details, please refer to our Refund & Return Policy.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback.

Unauthorized or fraudulent chargebacks may be reviewed and disputed with supporting transaction records.

Taxes

Applicable sales taxes may be calculated and displayed during checkout based on local laws and regulations.

Customers are responsible for any taxes, duties, or fees required by their jurisdiction.

Contact Information

If you have questions regarding payments, please contact us:

Hotzzy

Email: support@hotzzy.shop

Phone: +1 229-466-3411

Address: 2625 Piedmont Rd NE, Atlanta, GA 30324, United States

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM Eastern Time (ET)