Refund policy

At Hotzzy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we may be able to assist with a return or refund.

Return Eligibility

Items may be eligible for return if:

  • The return request is submitted within 30 days of delivery.

  • The item is unused.

  • The item is in its original condition.

  • Original packaging is included where applicable.

Non-Returnable Items

The following items may not be eligible for return:

  • Used products

  • Damaged products caused by misuse

  • Customized or personalized items

  • Clearance or final-sale items

  • Gift cards (if applicable)

Return Window

Returns must be initiated within 30 days from the delivery date.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service.

Return Process

To request a return:

  1. Contact support@hotzzy.shop.

  2. Provide your order number and reason for return.

  3. Wait for return instructions.

  4. Ship the approved return item to the designated return address.

Returns sent without authorization may experience processing delays.

Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be issued to the original payment method.

  • Refund approval depends on compliance with return requirements.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

Financial institutions may require additional processing time before funds appear in your account.

Exchanges

We may offer exchanges for eligible items when inventory is available.

To request an exchange, contact customer support.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.

  • Include photos showing the issue.

  • We will review the claim and provide an appropriate resolution.

Order Cancellation Policy

Orders may be canceled before shipment.

Once an order has entered processing or has shipped, cancellation requests may no longer be possible.

Contact Us

Email: support@hotzzy.shop

Phone: +1 229-466-3411